Home Page

📚 PAIA Manual

Prepared in accordance with Section 51 of the Act
Last updated: November 2025

1. Contact Details

Business Name: Isanti Guest Farm

Email: isantiguestfarm@gmail.com

Telephone: 082 569 6508

Information Officer: Mellissa [Surname] (Owner/Manager)

Physical Address: [Insert address or “Available on request”]

2. Introduction

This manual provides guidance for requesting access to information held by Isanti Guest Farm under the Promotion of Access to Information Act (PAIA). Isanti Guest Farm provides guest accommodation and recreational services in Limpopo, South Africa.

3. Records Held by Isanti Guest Farm

Business registration and ownership documents
Financial and accounting records (internal use)
Booking and accommodation records
Personnel and supplier information (internal use)
General correspondence and marketing materials

These records are used for operational purposes only and are not shared externally except where required by law.

4. Google Reviews and Public Information

Our Website displays customer reviews from Google Business Profile, which are publicly available on Google’s platform. Isanti Guest Farm does not collect, store, or process these reviews.

Any personal data visible in the reviews is published voluntarily by users on Google and falls under Google’s privacy policy.

5. Procedure for Access to Information

To request access to any non-public record:

Submit a written request using the prescribed PAIA form to the Information Officer via email.
Include your name, contact details, and sufficient detail describing the records requested.
Requests will be processed as required by law. Access will be granted only if justified under the PAIA.

6. Fees

Fees may be applicable for copies or postage as determined by the Information Regulator.

7. Automatically Available Information

General Website content (about, accommodation, activities, gallery)
Publicly available social media posts and Google reviews

8. POPIA (Protection of Personal Information Act) Statement

Isanti Guest Farm does not collect personal information via this Website.
Contact information received voluntarily (e.g., via email or phone) is used only to reply to enquiries or process bookings.
No personal information is shared or sold to third parties.

9. Availability of This Manual

This PAIA Manual is available:

On the Website: isantiguestfarm.co.za/paia
At our business premises upon request
From the Information Regulator of South Africa: https://www.justice.gov.za/inforeg/